The City Health Department has announced a new in-person service without an appointment


The City of Alicante has launched a face-to-face service for customers without an appointment at the Municipal Consumer Office (OMIC) located on Cervantes Street to be able to report complaints pressure and protect the rights.

The Director of Health and Business, Lidia López, explained that, in this way, “the options that the public needs to receive better, faster, and direct services for the user to expand and make it easier, enter the office where there is work. Many requests to ask questions and express complaints to customers.

In particular, in the last year OMIC participated in a total of 3,145 inquiries in its office located on Cervantes Street and accepted 1,421 complaints from the public. The way of submitting applications continues to be the means most used by the public, and in recent years the submission of electronic applications has increased.

The OMIC, as Councilor Lidia López mentions in the statement, is “a comprehensive service that plays an important role in the city to guarantee and protect the rights of all customers and users, and help protect block them.”

This department also offers advice, mediation and support in commercial disputes. Just as it is guaranteed to be fair and willing to do business in a difficult business, which often manages to avoid expensive legal procedures and reduce the work of the judiciary edge. Appointment

The new public service will use the schedule every day of the week adjusted according to the needs of each citizen, in which the travel service and the appointment will be together. Walk in care of the OMIC person can be done on Mondays, Wednesdays and Fridays from 12:30 to 2:00 p.m., and on Tuesdays and Thursdays from 8:30 a.m. to 10:00 p.m. wake up in the morning

With this measure, the City Council intends, especially if people over the age of 65, more vulnerable groups and people with difficulties in participating at the scheduled time can exercise their rights as customers and users in a faster and more direct way. For him, indicate that care by appointment is made on Mondays, Wednesdays and Fridays from 8:30 a.m. to 12:30 p.m., and on Tuesdays and Thursdays from 10:00 a.m. to 2:00 p.m.

In addition, the Council of Health has mentioned this measure, indicating that “it provides the public with the use of important resources to deal with emergencies or conflicts which requires rapid intervention and improved customer service.”

The potential of the travel service is not limited to solving problems, the City Council also provides education to the customers of OMIC, and the public can visit its facilities to receive the detailed information about their rights and responsibilities as consumers, which leads to greater awareness and empowerment of citizens in their business.

The President Lidia López supervised this service and confirmed that “it demonstrates OMIC’s commitment to protecting consumers by providing better services, which promote mutual the quality of citizens and public administration and improve their personal care.”

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